FAQ

Our Frequently Asked Questions (FAQ) page is designed to provide quick and helpful answers to the most common queries from our passengers, members, and visitors. It’s a handy resource where you can find clear information about our services, booking process, accessibility, membership, and other important topics—all in one place.

What is community transport?

Community transport provides safe, affordable, and accessible travel for people who may not have access to public or private transport. It is a not-for-profit service designed to support those who face barriers to getting around—such as older adults, people with disabilities, or residents in rural areas with limited public transport. Our fully accessible vehicles are equipped to accommodate wheelchairs and mobility aids, and our trained, friendly drivers offer door-to-door assistance. This service makes it easier for passengers to reach medical appointments, shops, social activities, and essential services, helping reduce isolation and promote independence.

How do I know which service is for me?

We offer a range of transport options to suit different needs:

Dial-a-Lift – Our most popular service, available to anyone living in rural areas outside Newry City.
DATS – Provides accessible, reliable transport for residents within Newry City.
Group Hire – Ideal for community groups looking to hire a vehicle for events or outings.

For full details, please visit our Services tab.

Who can use Newry and Mourne Community Transport?

Community Transport is here for anyone who finds it difficult to get out and about independently. We offer several options to meet different needs:

Dial-a-Lift – Available to anyone living in rural areas outside Newry City within our service area. This door-to-door service is ideal for people with mobility challenges or those without easy access to public or private transport.
DATS – Provided in partnership with Disability Action for residents in urban areas such as Newry City. To use DATS, you must meet specific eligibility criteria, which are detailed on our DATS page.
Group Hire – Designed for community groups that need a bus for outings or events.

To use any of our services, you’ll need to become a member of the relevant program. Membership details and application information are available on our Services tab.

Are your vehicles wheelchair accessible?

Yes. We have fully accessible vehicles equipped with ramps and lifts to assist passengers who may have difficulty getting in and out. These vehicles include removable seats and secure straps to accommodate wheelchairs and rollators. Our drivers are fully trained to provide assistance, ensuring every passenger travels safely and comfortably.

How do I apply for membership?

You can apply by completing our membership form online or contacting our office and a member of staff can assist you with the online membership or send you a membership form right to your front door.

Does it cost money to become a member?

No, becoming a member of our services is completly free, you can see the membership details on 'Our Services' tab for more information.

How do I book a journey?

You can book a trip through our website by visiting the Request a Trip page and completing the online form. We recommend booking a few days in advance so we can process your request and confirm availability.
Prefer to speak to someone? You can also give us a call for an immediate response and to secure your booking right away.

Our Phone lines are open from Monday - Friday 10:00 AM - 3:00 PM.

How much does a trip cost?

Dial-a-Lift & DATS: £0.50 per mile. If you’re a Dial-a-Lift member with a valid SmartPass, you can enjoy two free trips per week by providing your SmartPass details when completing the membership form.
Group Hire:
We can provide a driver for your trip at a cost of £25 per hour, which includes the vehicle and fuel.
If you prefer to use your own driver, the cost is £20 per hour. Please note that if you choose this option, you must supply the driver’s details, including a valid licence with a D1 entitlement.

For full details and booking information, please visit our Group Hire page.

What happens if I need to cancel my booking?

If you need to cancel a booking, please give us at least 24 hours’ notice—the earlier, the better. Cancellations made with less than 24 hours’ notice will incur a £10 fee. Repeated short-notice cancellations may result in suspension from our services.
For full details, please see our Cancellation Policy on the Blog.

How do I get in touch for more information?

You can reach us in several ways:

Website: Use the Contact Us tab on our homepage to send us a message.
Email: Write to us at Info@NewryMourneCT.co.uk.
Phone: Call 028 3026 5635 (Monday–Friday, 10:00 AM–3:00 PM).

Messages sent through our website or by email are usually answered within 1–2 business days.