Question 1

How do I use the service?

Accepted Answer

Getting started with us is simple.

Before using our service, you will need to become a member but don't worry its an easy process!

You can apply by filling in the online membership form on the Services page of our website.
If you live in a rural area, you will need to register for our Dial-a-Lift service.

If you live in an urban area, such as Newry City, you will need to apply for DATS (Disability Action Transport Scheme).

If you are not sure which service applies to you, just get in touch and we will happily guide you through it.

Once your membership is approved, simply give us a call to book your trip and start enjoying our service.

If you have any questions at all, our friendly team is always here to help on 028 3026 5635.

Question 2

How do I book a trip?

Accepted Answer

Booking a trip is easy.

You can request a journey by clicking the ‘Request a Trip’ button at the top of our website and completing the online form.

If you would prefer to speak to someone, you can also give our team a call on 028 3026 5635 and we will be happy to arrange your trip for you.

We recommend giving us as much notice as possible, as this gives us the best chance of accommodating your journey.

Question 3

What can I use the service for?

Accepted Answer

Our services are here to help you stay connected, independent and active in your community.

You can use our transport for a wide range of journeys, including:
Hospital and GP appointments
Shopping trips
Visiting family and friends
Social outings and day trips
Community activities and events

We also regularly organise special community outings to places of interest, so be sure to keep an eye on our social media pages for upcoming announcements and trips.

Whether it is an essential appointment or simply getting out and about, we are here to support you.
If you are unsure whether your journey can be accommodated, just get in touch and our team will be happy to advise.

To book or find out more, call us on 028 3026 5635.

Question 4

Who can use the service?

Accepted Answer

Our services are designed to be accessible and supportive for the local community.

Dial-a-Lift

Anyone can use our Dial-a-Lift service as long as they are a registered member. To become a member you must pay a £20 annual fee, you can apply by Clicking Here.

We operate fully accessible minibuses fitted with ramps and passenger lifts, making them suitable for wheelchair users and for anyone who may struggle with steps when getting on and off the vehicle.

DATS (Disability Action Transport Scheme)

To use the DATS service, you must live in an urban area and meet at least one of the following criteria:
Be registered blind
Be aged 80 or over
Receive the higher rate mobility component of Disability Living Allowance
Receive the higher rate care component of Disability Living Allowance
Receive the enhanced mobility rate of Personal Independence Payment (PIP)
Receive the higher rate care component of Attendance Allowance

If you are unsure whether you qualify, please contact our team on 028 3026 5635 and we will be happy to talk you through it or you can contact Disability Action for more information.

Question 5

How much does the service cost?

Accepted Answer

We aim to keep our services affordable and accessible for everyone.

Dial-a-Lift and DATS journeys are charged at £0.50 per mile.

Dial-a-Lift members must to pay an annual fee of £20.

If you are a Dial-a-Lift member and hold a valid SmartPass, you can enjoy two free trips per week. Simply provide your SmartPass details when completing your membership form.

Group Hire
We offer out Group Hire service to Non-Profit, Voluntary and Community Groups and hey must apply for a Membership.

Annual Membership:
Non-Profit Orginisation — £40 Annually

Other Groups — £50 Annually

If you are booking transport for a group, we offer two options:

£35 per hour – This includes the vehicle and a Newry and Mourne Communtiy Transport driver.

£30 per hour – If you would prefer to provide your own driver. Please note that your driver must hold a valid driving licence with D1 entitlement, and their details must be provided in advance.

For full details and booking information, please visit our Group Hire page or contact our team on 028 3026 5635 and we will be happy to help.

Question 6

Can I travel outside Newry and Mourne?

Accepted Answer

In some cases, yes, you may be able to travel outside the Newry and Mourne area.

This will depend on your destination and availability. Longer distance journeys are usually carried out by one of our volunteer drivers.

If you are planning a trip outside the area, please contact us in advance and we will let you know whether we can accommodate your journey.

Please note that we are not able to provide transport south of the border.

To discuss your travel plans, call our team on 028 3026 5635 and we will be happy to advise.

Frequently Asked Questions