Shortage of wheelchair taxis leaves users feeling isolated in Northern Ireland

In Northern Ireland, a severe shortage of wheelchair-accessible taxis is leaving many disabled individuals feeling isolated and confined, particularly during evening hours. With only 354 Class B taxis available—200 of which operate in Belfast—demand far exceeds supply, especially in rural areas. This scarcity often forces individuals to choose between staying home, risking being stranded, or relying on police assistance for transportation.

Personal Accounts Highlight the Crisis

Sarah Griffiths, a mother of three from near Lisnaskea, recounted her distressing experience when she couldn't secure a wheelchair-accessible taxi after 5 p.m. Despite contacting multiple firms, she was advised to call the police if she felt vulnerable. Sarah emphasizes that access to social activities shouldn't be a luxury:

"It’s almost as if that if I can get to my doctor's appointment and get to the dentist and do those things, then I should be grateful for that, and I shouldn't be expected to have a social life post 5 p.m., which really isn't good enough at all."

Similarly, Padraic Farrell often resorts to pushing himself long distances due to the unavailability of suitable taxis. He recalls being stranded after a concert when his pre-booked taxi was canceled without explanation, ultimately relying on police assistance to return to his hotel. Padraic notes that many individuals forego social outings altogether to avoid such ordeals.

Government Response

A spokesperson from the Department for Infrastructure recognized the declining availability of wheelchair-accessible taxis and reaffirmed the department’s commitment to supporting the taxi industry in tackling these ongoing challenges.

“The department is aware of the decreasing number of wheelchair-accessible taxis and, in its role regulating the taxi industry, is committed to helping address the range of issues it faces.”

The department also pointed to the role of Community Transport in filling some of the accessibility gaps.

“Community Transport provides a valuable frontline service; it plays an important role in connecting people, complementing the wider public transport network, and ensuring that some of the most vulnerable in our society can access essential local services and actively participate in society.”

Read the full story here: https://www.itv.com/news/utv/2025-02-18/living-under-a-curfew-calls-for-help-to-reduce-shortage-of-wheelchair-taxis?fbclid=IwY2xjawIrwHRleHRuA2FlbQIxMAABHegyf3m1LU6wwP74YGn7V13yEILwvMV3B5hcB6tYXViZU9tga6_CeslOLA_aem_YeXwfnBVfycWVxYwDgW9WQ